CoreSource FAQs

What is Relay?

Relay is a mobile communication service that helps you receive information from Highmark Blue Shield with ease and convenience - whenever you need it. Relay allows us to deliver an added level of service to you through proactive, personalized, and timely communications.

Relay Network LLC., an independent company, provides this communication service for Highmark Blue Shield.

What are the benefits of Relay?

Relay is a safer, faster, and easier way to stay in control of your account. You get access to your own private, secure place, where you can connect, communicate, and receive important updates and notifications from Highmark Blue Shield, right to your mobile phone.

What are the types of communications I may receive?

You might receive product, service, account information, and more.

Am I charged for any notifications I receive on my mobile phone?

There are no charges for this Service other than the typical charges associated with your mobile plan.

Can I opt out of mobile notifications?

Yes. You are in complete control of this service and you can stop at any time. You may control the frequency or opt out of mobile messages by doing either of the following:

Adjust Alert Frequency settings once you are signed in at www.relayit.com:

- Always: You'll get a text notification for every message you receive.

- Daily: You'll get a maximum of 1 text notification per day.

- Mute: You won't receive any text notifications.

To turn off this service completely, text STOP to Relay (73529).

Privacy Policy and Terms of Use

Highmark Privacy Policy
Highmark Terms & Conditions

Relay Network Privacy Policy
Relay Network Terms of Use


Relay Network, LLC, is an independent contractor of Highmark Blue Shield. Highmark Blue Shield is an Independent Licensee of the Blue Cross and Blue Shield Association.