Relay FAQs

What is Relay®?

Relay is a mobile communication service that delivers account, service and/or product information from businesses on the Relay Network with ease and convenience - whenever you need it. Relay helps the businesses in your life provide an added level of service to you through proactive, personalized, and timely communications.

What are the benefits of Relay?

Relay is a safer, faster, and easier way to stay in control of your account. You get access to your own private, secure place - your Relay Wire™ -- where you can connect, communicate, and receive important updates and notifications from your businesses, right to your mobile phone.

What are the types of communications may I receive?

You might receive account, service, product information, and more.

Am I charged for any notifications I receive on my mobile phone?

No, this is a free service. Depending on your mobile plan, standard message and data rates may apply.

Can I opt out of mobile notifications?

Yes. You are in complete control of this service and you can stop at any time. You may control the frequency or opt out of mobile messages by doing either of the following:
1. Adjust Alert Frequency settings once you are signed in at www.relayit.com:
a. High: Mobile notifications will be sent for each new message.
b. Med: A maximum of 1 mobile notification will be sent per day, assuming a new message has been received via Relay during that period.
c. Low: A maximum of 1 mobile notification will be sent per week, assuming a new message has been received via Relay during that period.
d. Mute: No mobile notifications will be sent.
2. Text STOP to Relay (73529).

Terms of Use and Privacy Policy

Relay Terms of Use
Relay Privacy Policy

Relay Customer Support

support@relayit.com


RELAY® is a registered trademark and service mark, and RELAY WIRE, WIRE and RELAYME are trademarks and service marks of Relay Network, LLC.